Troubleshooting Outlook Express

***Before you try any of these steps, disable your firewall software and attempt to send/recieve e-mail. ***

1. If you have trouble recieving or sending e-mails please follow these instructions. Open up Outlook Express. This can be found in Programs/All Programs when you click your START button. On computers that do not have a full Microsoft Office Suite the E-Mail icon in the START menu will work as well. Pay attention to what the icon looks like. Outlook Express uses a white and blue icon like the one shown below.

2. Inside of Outlook Express, at the top of the window click Tools, and then Accounts.

3. Click on the Mail tab at the top. Choose the correct account and then click the Properties button.

4. Please verify that incoming and outgoing server boxes both have mail.atsi-inc.com in them. Also verify that POP3 is enabled. Next verify your username and password, make sure you are not using capslock. Finally verify that My server requires authentication is checked. Try these settings and see if they work, if not follow the above instructions and move onto step 5 below.

5. The final step is to set your SMTP to send on 2525 instead of 25. We have setup this ability due to the fact some Internet providers are not allowing you to send e-mail to anyone but their servers on 25. This setting bypasses this problem but only works on our server.